Terms of Use

General Terms and Conditions of Sale

Article 1 - Preamble and definitions

These general conditions of sale detailed below (hereinafter referred to as the "General Conditions"), apply to any consultation and / or orders made via:

monuniversbio.com main activity is the sale of organic products on the www.monuniversbio.com website.

Article 2 - Purpose

The purpose of these conditions is to define the sales regime and the rights resulting from them, in particular to:

  • the organization of legal relations between monuniversbio.com and the client;
  • the terms of sale between monuniversbio.com and the customer (order, delivery etc.).

Article 3 - Procedure and modality of order

To place his order, the customer has the following means:

The data communicated by the customer and recorded by monuniversbio.com during registration and ordering constitute proof of transactions between monuniversbio.com and the customer. After validation of the order by the customer, monuniversbio.com will send him a confirmation email to notify him that the order has been registered.
It is specified that monuniversbio.com reserves the right to refuse, execute a delivery or honor an order in cases where the customer has not paid in full or in part for a previous order, or in cases where a payment dispute remains.

Article 4 - Price

The prices indicated on the monuniversbio.com website are expressed in Euros, all taxes included (TTC) excluding delivery costs. Delivery costs differ depending on the customer's delivery address and the weight of the goods ordered. Delivery costs are specified in the basket and confirmed during the validation of the order; They are invoiced at the end of the order and are added to the price of the goods ordered.
monuniversbio.com reserves the right to modify its prices at any time, however, the products will be invoiced on the basis of the rates in force at the time of registration of the orders subject to availability on that date.

Article 5 - Retention of title and risks

monuniversbio.com retains ownership of the goods sold until the effective payment of the full price in principal and accessories. Failure to pay one may result in the reclamation of the goods.
These provisions do not prevent the transfer to the customer, upon delivery, of the risks of loss and deterioration of the goods purchased as well as the damage they could cause.

Article 6 - Availability of products

The customer acknowledges and accepts that monuniversbio.com will honor his order within the limits of his available stocks and those of his partners and suppliers.
monuniversbio.com will make every effort to process all orders.
As part of the flash sale, customers can only order the products offered for sale during the duration of the flash sale indicated in real time on the site, and within the limits of available stocks.
After the end of the flash sale of a product and/or in case of unavailability of the product, the latter will no longer be offered for sale.

In case of unavailability of a product after confirmation of the order and after closure of the sale concerned, monuniversbio.com will inform the customer by e-mail or telephone of the partial delivery of his order or the cancellation thereof.
If necessary, monuniversbio.com will offer the customer the refund of the sums actually debited in the form of a voucher or by bank transfer or check.

Article 7 - Product information

monuniversbio.com strives to present all essential characteristics of the products put online, thanks in particular to the technical descriptions of partners and suppliers and photographs and / or videos of the products and this, within the limits of the technique and in compliance with the best standards of the market.

Article 8 - Secure payment

In case of payment by credit card, the customer's order will be validated only after debit of the account made on authorization of the competent payment centers.
In case of lack of authorization, the customer's order can not be taken into account.
Online payment by credit card is made via the "Secure Socket Layer" security system which allows the encryption of the customer's bank details during their transmission over the network.

In case of non-payment for any reason, an amicable lump sum compensation of 15 Euros will be required by monuniversbio.com in addition to the amount of the invoice, plus debit fees invoiced by the bank of monuniversbio.com.
In the event that the amicable recovery has remained unsuccessful within 10 days from the date of sending the first letter requesting recovery, whether this letter is registered or simple. Recovery will be made by litigation.
The litigation costs that the collection firm would have to invoice directly to the client are added to the amicable lump sum compensation.

Article 9 - Delivery

Delivery is made by the means of transport and carrier considered by monuniversbio.com as the most appropriate to the object ordered and delivered (carrier, post ..).

Delivery times are also indicated during the validation of the order, they are calculated in working days (Monday to Friday, excluding public holidays).
The customer must measure the access passages of his home in order to confirm to the carrier his accessibility to the product ordered.

In the event of false information, or erroneous measurements taken by the customer, additional costs related to the rental of elevators, storage, return of goods or additional deliverers will be borne exclusively by the customer.
In general, the impossibility for carriers to deliver on the agreed date and time, the products, in case of absence or delay of the customer, or lack of information on the need to use specific means of delivery, may give rise to the payment of additional delivery costs that will be invoiced by monuniversbio.com.

The customer is required to check the completeness, veracity of the information he provides to monuniversbio.com when ordering and in particular the delivery address.
The customer is responsible for the information he has provided during registration and ordering.
monuniversbio.com cannot be held responsible for any input errors that could cause delivery errors and / or non-compliance by the customer with the terms of delivery and appointment that he himself has set with the carrier.

Are considered as fortuitous event or force majeure exempt from liability all facts or circumstances irresistible, unforeseeable and beyond the control of the parties in particular in the event of total or partial strike of carriers, and natural disasters such as floods or fires.

The shipment of the products can only be made on the territory of metropolitan France and Monaco.

If the customer wishes to postpone the delivery date (only for serious reasons), he must notify monuniversbio.com by e-mail to the following address: monuniversbio.com@gmail.com

In case of complaint concerning possible defects or marks of deterioration of the products (damage, missing product compared to the delivery note, damaged package, broken products, etc ...), the customer must record his observations on the delivery note and confirm them by email to the following address: contact@monuniversbio.com

Except in cases of hidden defects, no claim or reservation will be accepted, after receipt of the products by the customer, if he has not respected the procedure detailed above.

In case of exceeding the delivery date of the good exceeding 7 working days, in the absence of force majeure, in accordance with Articles L114-1 and L121-20-3 of the Consumer Code, the customer has the possibility to terminate the contract by registered letter with acknowledgment of receipt.
The contract is considered terminated upon receipt by monuniversbio.com of the letter by which the customer informs him of his decision.
It is specified that only cancellations sent by RAR letter no later than 60 working days following the expiry of the deadline or the scheduled delivery date, and received before the delivery of the products concerned, will be taken into account by monuniversbio.com.

The sums paid to the order will then be returned to the customer.

It is recalled that the delivery time may be increased, between 10 and 14 weeks, in the event of the sale of a second stock of products, as part of a flash sale as provided for in Article 1 hereof.
In any case, the customer will be informed of the delivery time during the validation of his order.

Article 11 - Withdrawal

In accordance with Article L 121-20 of the Consumer Code, the customer has a withdrawal period of 14 clear days from the delivery of the product, allowing him to cancel his order and return the product at his expense, accompanied by his invoice and the return slip rigorously completed and signed.

These latter provisions do not apply to any order made by the customer for a custom-made product ordered online and/or manufactured according to the customer's specifications and/or personalized, or which, due to its nature, cannot be returned or is likely to deteriorate.

In the event of the return of goods referred to in paragraph 1 of this article, the customer is liable for the risks of transport.

Any withdrawal must be reported to customer service monuniversbio.com by email to the following address: contact@monuniversbio.com


These costs of sending the registered letter can be reimbursed on request.

monuniversbio.com will then contact the customer by email or phone to organize the return of the products and a return number will then be assigned to the customer.

The return procedure must be respected by the customer.
No returns will be accepted if the return to monuniversbio.com notification procedure has not been followed.
Only products in new condition, complete (accessories, cushions, instructions if applicable) in their original packaging will be accepted.

Any product that has been damaged by the customer, or whose original packaging has been damaged in conditions exceeding its simple opening, will not be refunded, or partially refunded.

The deadlines mentioned above run from the day of receipt of the order.

This legal right of withdrawal is exercised without penalty, with the exception of shipping costs.

The legal warranty (Article 1641 of the Civil Code) does not apply to the repair of damage resulting from a cause external to the product or from the fact of the customer.
In case of refund, the customer is reimbursed by check, credit on his credit card or bank transfer. Repayment terms are at the discretion of monuniversbio.com.

Returns remain at the expense, expense and risk of the customer.
This is why monuniversbio.com advise its customer to take out specific insurance with the carrier of the market value of the products. It is necessary so that the customer can protect himself against any case of deterioration or spoliation or loss of the products by the carrier.

Article 12 - Warranty

The products (excluding consumables) are guaranteed against possible lack of conformity and hidden defects under the conditions provided for by the Consumer Code and the Civil Code.
The customer must report defects and defects to monuniversbio.com as soon as they appear, by sending photographs.

monuniversbio.com's liability is limited to the price of defective or non-conforming products, and in general, regardless of the cause or form of the action concerned; monuniversbio.com cannot be held liable for indirect damage or any other financial loss suffered by the customer or a third party.

The choice and purchase of goods by the customer are under his sole responsibility. Consequently, the total or partial impossibility of using the products, in particular because of incompatibility of the equipment, cannot give rise to any compensation, reimbursement or questioning of the responsibility of monuniversbio.com, except in the case of a proven hidden defect, non-conformity, defect or exercise of the right of withdrawal envisaged by the Consumer Code.

Article 13 - Data Protection Act

In accordance with the French law "Informatique et libertés" n ° 78-17 of January 6, 1978, the customer has a right of access and rectification to data concerning him and can exercise this right by sending an email to the following address: contact@monuniversbio.com



Depending on the customer's selection when creating or modifying their account, they may receive offers from monuniversbio.com.
If he no longer wishes it, he may, at any time, make a request to monuniversbio.com via his customer area or by writing to the address above.
monuniversbio.com inform its customers that this automated processing of information, including the management of users' email addresses, has been declared to the CNIL.

Article 14 - Settlement of disputes and severability of clauses

These General Terms and Conditions of Sale shall be executed and interpreted in accordance with French law.
The parties will seek, before any dispute, a possible amicable agreement Any dispute of any kind or dispute relating to the formation or execution of the order, even in the event of a warranty claim or multiple defendants, will be in the absence of amicable agreement of the exclusive jurisdiction of the Courts in whose jurisdiction the registered office of monuniversbio.com is located.

The fact that any clause of the general conditions of sale becomes null, unenforceable, obsolete, illegal or unenforceable due to a law, a regulation or following a final decision of a competent court, can not call into question the validity, legality, applicability of the other stipulations of these general conditions of sale and will not exempt the customer from the performance of his contractual obligations.

Article 15 - Cookies

You have the right to access, withdraw and modify personal data communicated through cookies (more information on the CNIL website). Also, you can block cookies by activating the setting on your browser allowing you to refuse all or some cookies. However, if you choose to block all cookies (including essential cookies) you will no longer be able to access several essential features of monuniversbio.com

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